Support when there is a product issue

Our standard terms provide a 12-month warranty against defects in materials or workmanship, excluding wear arising through use or installation. Where a claim is covered, the remedy will be repair, replacement or refund.

To raise a query, contact RAFS with your order reference, product code, details of the problem and photographs where available. This contractual warranty is additional to your statutory rights and does not limit consumers’ remedies to a 12-month period.