Talk to the RAFS team

For product enquiries, quotations, order updates or help with an existing purchase, contact RAFS. Include the product code or order reference where available so your enquiry can be directed appropriately.

E-mail Address

info@raisedaccessfloor.co.uk

Phone Number

01422 374903

Address

Unit 5, Springwood Business Park,
Burrwood Way, Holywell Green,
Halifax HX4 9BJ

Opening Times

Monday to Friday 9am - 4pm
Closed Saturday and Sunday

Help with products, orders and delivery

Find answers to common questions below, or contact RAFS for help with your enquiry. Have the product code, order reference or a photograph of the existing flooring ready where possible.

How do I choose or identify a panel?
Send the panel reference, dimensions and clear photographs of both sides where possible. Tell us whether you need replacements or a complete floor so we can discuss your enquiry.
What does Enviro mean?
Enviro Range panels are second-user products and may show wear. Check the individual product description and the proposed floor finish before ordering.
How long is a quotation valid?
Our standard quotations are valid for 30 days. Product availability may change, and orders remain subject to RAFS acceptance.
Can I arrange installation?
Visit the RAFI installation page and submit your project details for a separate installation enquiry.
How do I report an order or product issue?
Email RAFS with your order reference and details of the issue. Please report visible delivery damage, shortages or discrepancies within two working days where possible. This request does not limit consumers’ statutory rights.

Send Us a Message

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